Track Your Order

Enter your order details below to check the status of your order. You’ll need your order number and the billing email address used when placing the order.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Returns

For details on our return policy, please see our Customer Service page. In summary:

  • Hand Painted Tiles: 25% restocking fee; customer pays return shipping
  • Pavers and Decorative Concrete: 35% restocking fee; customer pays return shipping
  • Cantera, custom orders, installed products: No returns
  • Returned products must be in resalable condition

Need Help?

For order issues, returns, or questions: